Terms of Service

1. Accounts and users

• Each Customer has its own workspace. You decide who is invited, which roles and permissions they have, and which accounts and properties they can see.
• You are responsible for what happens under your users' accounts. Keep passwords private, and tell us promptly at green@pagsun.com if you suspect an account has been misused.
• Users must be at least 18 and must use the Service for your business.

2. Free trial

We may offer a free trial, normally for 30 days. No payment card is needed. The trial is provided as it is, may be ended or extended at our discretion, and continues into a paid plan only when you and we agree one. If you do not continue, we will delete your trial workspace and its data after the trial ends, unless you ask us to export it first.

3. Plans, fees and payment

• After the trial, the Service is provided on the plan and fees agreed with you in writing, such as in a quotation or order form. We will not bill you for anything you have not agreed to.
• Unless agreed otherwise, fees are billed monthly in advance and are due within 14 days of the invoice date. Fees exclude taxes, which are added where the law requires.
• If an invoice is more than 30 days overdue, we may suspend the Service after giving you at least 7 days' written notice. Your data is not deleted during a suspension.
• We may change our fees for a new subscription period by giving you at least 30 days' notice. Fees already paid are not refundable, except where these terms or the law say otherwise.

4. Your data

You own your data. Everything you and your users put into the Service, including clients, properties, trees, zones, assessments, photos, reports, quotations, purchase orders and employee records (“Customer Data”), remains yours. You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Service for you.

We act on your instructions. For personal data in Customer Data, you are the organisation responsible under Singapore's Personal Data Protection Act 2012 (“PDPA”), and we process it on your behalf as a data intermediary. We will:

• use Customer Data only to provide the Service and as you instruct;
• protect it with reasonable security arrangements;
• share it only with service providers who help run the Service and are bound to protect it, as described in our Privacy Policy, and give you the list of those providers on request, under confidentiality;
• tell you without undue delay if we become aware of a data breach affecting it, and help you meet your own notification duties; and
• delete or return it when the subscription ends, as set out in section 10.

Your responsibilities. You are responsible for having the right to collect and use the personal data you put into the Service, for example consent or another lawful basis to keep your employees' identity, work pass, salary and bank details, and for collecting identification numbers such as NRIC only where the law allows. You are also responsible for the accuracy of Customer Data and for keeping your own copies of anything you must retain by law.

5. Acceptable use

You and your users must not:

• break any law, or infringe anyone's rights, through the Service;
• upload malware, or try to gain access to data or accounts that are not yours;
• probe, overload or disrupt the Service, or get around its security or usage limits;
• copy, resell or rent out the Service, or use it to build a competing product; or
• reverse engineer the Service, except where the law allows it.

We may suspend access that breaks this section or puts the Service or other customers at risk. Where we can, we will tell you first and give you a chance to fix it.

6. Your professional work

Pagsun Green is a tool for recording and reporting your work. Assessments, risk ratings, recommendations, maintenance records and reports produced with it are the professional judgement of you and your staff, and you are responsible for them and for what you advise your clients. Built-in calculations, such as risk matrices, follow the methods they are based on but do not replace a qualified professional's review. Maps and satellite imagery come from third parties and may not be exact.

7. Our service and intellectual property

• We own the Service, including its software, design and documentation. These terms give you the right to use it during your subscription; they do not transfer any ownership to you.
• We keep improving the Service and may change features. We will not make a change that materially reduces the core features of your paid plan during the period you have paid for without telling you in advance.
• We aim to keep the Service available at all times, apart from planned maintenance, but we do not promise it will be uninterrupted or error-free.
• If you send us suggestions, we may use them without obligation to you.

8. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only for this agreement, and share it only with people who need it and are bound to keep it confidential. This does not apply to information that is public, already known to the receiver, independently developed, or that must be disclosed by law.

9. Warranties and liability

Except as stated in these terms, the Service is provided “as is”, and we disclaim all other warranties to the extent the law allows, including fitness for a particular purpose.

Neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue, business or goodwill. Each party's total liability under these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to your obligation to pay fees, to a breach of section 5, or to liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

You will compensate us for third-party claims arising from Customer Data you had no right to use, or from your breach of section 5.

10. Term, ending and your data

• These terms apply for as long as you use the Service. Either of us may end a subscription at the end of its billing period with 30 days' written notice, unless a separate agreement sets a different term.
• Either of us may end the agreement immediately by written notice if the other seriously breaches it and does not fix the breach within 30 days of being told.
• When the subscription ends, you may ask us to export your Customer Data within 30 days. After that, we delete Customer Data from the Service within 90 days, apart from what the law requires us to keep and copies in backups, which are removed on their normal cycle and stay protected until then.
• Sections 4 (as far as data we still hold), 6, 7, 8, 9, 10 and 12 continue after the agreement ends.

11. Changes to these terms

We may update these terms. The date at the top shows the latest version. For a change that materially affects your rights, we will tell your account owners by email or in the Service at least 30 days before it takes effect. If you do not agree, you may end your subscription before then; continuing to use the Service after that date means you accept the change.

12. General

• These terms are governed by the laws of Singapore. Both of us submit to the exclusive jurisdiction of the courts of Singapore.
• Neither of us is responsible for delays caused by events beyond reasonable control.
• You may not transfer this agreement without our written consent. We may transfer it to a successor of our business, and will tell you if we do.
• If any part of these terms cannot be enforced, the rest still applies. Not enforcing a right straight away does not waive it.
• Notices and privacy questions to us go to green@pagsun.com or to our registered office at 320 Serangoon Road, #10-09, Centrium Square, Singapore 218108. Notices to you go to the email address of your workspace's owner.